Frequently Asked Questions

Please ensure all shipping addresses are complete and correct. In the event your packaged is returned to us, we will send you an invoice to pay for the shipping. We will be unable to resend your package, until it is paid.

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Q

How do I contact customer service?

A

Please send all inquiries to downhillsocks@gmail.com , you should receive a response within 24-48 hours of your email.

Q

Where is the placement of each embroidered design?

A

There is 1 custom embroidered design on each sock. The single design is placed on the outside of the sock.

Q

I used the wrong address, what do I do next?

A

When your package is returned to Downhill Socks, we will send you an invoice to pay for the shipping.

Q

Does Downhill Socks ship internationally?

A

Yes we do! There is a higher price for shipping internationally.

Q

Do Downhill Socks require special care?

A

Great question! And yes, Downhill Socks require special care to preserve the quality. It is recommended to wash Downhill Socks in 30ºC, and to dry with a low-heat setting.